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Wayne Gretzky
Creating Speed, Agility and Flexibility in Your Business

Wayne Gretzky’s Top Tip to Increase Speed, Flexibility, and Agility in Your Business

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October 24, 2018
“Skate to where the puck is going, not to where it is” is…
Profit Per Employee
The Annual Return on People Benchmark Results

Putting Profit Per Employee In Action For Results

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October 16, 2018
An earlier version of this article was originally published in…
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The Annual Return on People Benchmark Results

Sneak Peek: The Stars and Dogs of the Return on People Benchmark

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October 9, 2018
I'll be releasing the full Return on People Benchmark Report…
Long Term Customer Relationships
Customer Loyalty and Retention

Three Ultimate Secrets to Long Term Customer Elationships

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October 2, 2018
Nope, that's not a typo!  Wouldn't you love to have more suppliers…
Customer Satisfaction Management
Customer Loyalty and Retention

Top 10 Tips for Customer Satisfaction Management

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September 26, 2018
Customer satisfaction management isn’t really about managing…
Employee Retention
Employee Engagement and Retention

3 Myths of Employee Retention That are Harming your Business

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September 18, 2018
Employee Retention is an ongoing challenge in every business…
Profitability
How to Get Great Results from Revolutions

Case Study: Use This Uncommon Benchmark to Drive Profits Higher

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September 12, 2018
Overall economic optimism suggests that you and your team should…
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Developing a Corporate Reputation for Quality, Excellence in Execution

Answer These Questions to Know if You’re Striving for Enterprise Excellence… or Achieving it

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September 4, 2018
In the last 2 related articles, I’ve shared some of the challenges…
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Customer Loyalty and Retention

The Fastest Way to See Your Future in Manufacturing: Turn “-less” into More

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August 29, 2018
Lean has always looked for ways to create less waste, less inefficiency,…
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Customer Loyalty and Retention

Checklist: The 12 Tenets to Enterprise Excellence

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August 21, 2018
You’ve probably completed some form of Lean Assessment such…
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