10 Tenets for Achieving Enterprise Excellence
I’ve been speaking with several CEOs recently about the difference between Operational Excellence, which is typically defined as a lean journey, and Enterprise Excellence, which is typically defined… not very well. This is the first of 2 articles that will help shine a light on what you need to do to create frictionless quality and customer value in the other 70% of the Value Chain that lies beyond Operations. Give me your feedback and let me know how you achieve enterprise excellence after reading my solutions here.