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Profit or Purpose – Which Matters Most?
The Annual Return on People Benchmark Results

Profit or Purpose – Which Matters Most?

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April 27, 2015
I often find clients engaging in spirited discussions about the…
Use These 3 Hidden Cost-Cutting Strategies to Find 1% Everywhere
Manufacturing Month

Use These 3 Hidden Cost-Cutting Strategies to Find 1% Everywhere

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April 20, 2015
In the previous post, we talked about five common forms of cost-cutting…
These 5 Common Forms of Cost-Cutting Actually do More Harm Than Good!
Manufacturing Month

These 5 Common Forms of Cost-Cutting Actually do More Harm Than Good!

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April 13, 2015
You know the drill. Revenue is falling short of expectations…
About Bottom Line Growth - Stop the Bleeding About Bottom Line Growth… Stop the Bleeding – Part II
The Best Way to Thank your Customers is With Value

About Bottom Line Growth… Stop the Bleeding – Part II

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April 8, 2015
In Part I, we talked about the customers who are costing you…
About Bottom Line Growt- Stop the Bleeding – Part I
The Best Way to Thank your Customers is With Value

About Bottom Line Growth… Stop the Bleeding – Part I

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April 2, 2015
April is Uncommon Ways to Grow Your Bottom Line (Starting Tomorrow)…
Do You Make These Three Customer Relationship Mistakes?
The Best Way to Thank your Customers is With Value

Do You Make These Three Customer Relationship Mistakes?

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March 30, 2015
I’ve had some interesting customer experiences in the past…
3 Big, Impactful Ideas for Your Next Sales Conference Part III: Sales or Service – Which to Use?
Customer Loyalty and Retention

3 Big, Impactful Ideas for Your Next Sales Conference Part III: Sales or Service – Which to Use?

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March 23, 2015
In the last blog post, I shared the second AHA! Moment from a…
Your Next Sales Conference - Customer Experience
Customer Loyalty and Retention

3 Big, Impactful Ideas for Your Next Sales Conference Part II: The Customer Experience

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March 16, 2015
This is the beautiful Chateau Elan in Braselton, Georgia, where…
3 Big, Impactful Ideas for Your Next Sales Conference Part I: Understand Your Who’s Who
Customer Loyalty and Retention

3 Big, Impactful Ideas for Your Next Sales Conference Part I: Understand Your Who’s Who

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March 2, 2015
I’m just back from freezing cold Atlanta where at one point…
Customer Loyalty & Retention
PROFIT Plan

Customer Loyalty & Retention

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February 9, 2015
February is Customer Loyalty and Retention Month. What does that…
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