5 Things the Harvard Business School Doesn’t Understand About Quality, But You Should
Are your customer service folks STILL busy handling complaints? Do you regularly provide concessions (financial or otherwise), do re-works, or find yourself apologizing to customers for not getting it right the first time?
There’s a hidden side to quality that not only accounts for the majority of these issues but helps you eliminate them for good. This blog post, published by the Association for Manufacturing Excellence, uncovers the quality factors you never learn in business school.